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FREQUENTLY ASKED QUESTIONS (FAQS)

WHY CHOOSE US?

HOW IS SMARTCOOLDEALS DIFFERENT FROM OTHER SITE?

WHY BUY FROM US?

SHIPPING & PROCESSING

HOW LONG IS THE PROCESSING TIME?

HOW LONG IS THE SHIPPING TIME?

DO YOU SHIP INTERNATIONALLY?

HOW DO YOU SHIP? WHICH COURIER WILL BE USED FOR THE DELIVERY?

HOW MUCH IS SHIPPING?

HOW DO I TRACK MY PACKAGE?

WHY CAN’T I TRACK MY ORDER ON THE WEBSITE?

CAN I MAKE CHANGES TO MY ORDER / SHIPPING ADDRESS?

CAN I CANCEL MY ORDER?

WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION DETAILS?

WHY IS MY SHIPMENT STATUS NOT UPDATING?

I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE?

WHAT HAPPENS IF I AM NOT AT HOME DURING DELIVERY?

IF THERE'S A PROBLEM WITH MY SHIPMENT? HOW CAN I GET HELP?

CUSTOMS CHARGES?

PAYMENT

HOW CAN I PAY FOR MY ORDER?

WHICH CURRENCY ARE YOU USING ON THE WEBSITE?

HOW SECURE IS MY PERSONAL INFORMATION?

HOW TO APPLY A DISCOUNT CODE?

ORDER

HOW TO ORDER?

HOW CAN I GET HELP WITH MY ORDER?

WHY IS THE PRICE SHOWN ON THE PACKAGE DIFFERENT FROM WHAT I PAID?

RETURNS & REFUNDS

WHAT IF I RECEIVED A DAMAGED PRODUCT?

OUR RETURN POLICY

OUR REFUND POLICY

WHEN I WILL RECEIVED MY REFUND?

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