You get a full 60 days to return your item to us. If it doesn't fit, it breaks, you've changed your mind or for no reason whatsoever simply send it back to us, and we'll cheerfully refund you every cent. Returns are easy, simply contact us for a returns number and send your item to our returns center for fast processing. We'll get you a replacement or refund in a snap! In the unlikely event that you find your item cheaper at another online store, just let us know, and we'll beat the competitor's pricing hands-down. We insist that you love everything you buy from us. If you're unhappy for any reason whatsoever, just let us know, and we'll bend over backward to make things right again. Ordering from SmartCoolDeals is 100% safe and secure so that you can rest easy. Your personal details are never shared, sold or rented to anyone either.
Please allow 2-5 business days for processing your order. After which, your order will be ready to ship out. Shipping times vary for different locations. It usually takes only 7-21 business days for shipping to the US. For international orders Shipping takes 20-35 business days, depending on your location.
Yes, we ship to most countries worldwide. However, customs may apply charges in your country which would be charged to you by your postal service upon arrival in your country. We are not able to deliver a shipment to the military area.
It depends on the quantity of product ordered, the total weight, and where we're shipping. Currently, we are running a promotion where if you order more than USD $25 worth of items, we are contributing FREE trackable delivery to ALL locations. Shipping costs vary depending on your exact location and shipping option regularly ranges from $6.95 for US to $10.95 for international locations.
We will assign you the tracking code of your orders to the email that you filled down when placing your orders. This email will additionally guide you how to track your package. Please perceive that the tracking information will be displayed 2-5 days after receiving that email.
We usually have already processed your order after 24 hours from the time you make payment. If a change needs to be performed to your order, please contact us at email@example.com ASAP, and we will do our best to accommodate that change. However, we cannot make any promises.
We only concede order cancellation within 12 hours after you made your payment. We will provide a full refund if you cancel your order within 12 hours. Please understand that once we have processed your order, we no longer can cancel your order.
Frequently this is because you may have accidentally entered your email wrong. Throughout the process, we will send out two emails, order confirmation and a shipping confirmation email. If you think you may have registered your email wrong, please reach us asap via firstname.lastname@example.org, and we will fix it for you. Also, please check your SPAM folder to see if your confirmation email is there.
We have different fulfillment centers in the world, some of which only focus on specific items. Due to this, it is possible that you may receive one package separately from the rest of your ordered products. Please rest assured if all items from your order do not arrive at once, the rest of your order is on its way. Any question contacts us at email@example.com.
Anyone at home can receive the package on your behalf. If no one is at home, the postman will issue a collect slip, and you will have to advance to the post office to obtain your package. Or they will just call you at the phone number you left with us.
If there's an issue with your package, please contact our Support Team. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.
The value and shipping information is printed on a sticker on the outside of the package when your order is being shipped. We will mark the package as a gift for our customers. BUT duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import. How much will customs charges be for my country? As your country’s officials individually assess charges upon import, we are unable to provide an estimate on how much you need to pay for customs. Fees vary from cases to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.
We offer secure shopping and accept payment via Paypal, Visa, MasterCard, American Express, Credit card, Debit card. Therefore you can decide the most suitable one for you. All products are posted in US Dollar, and our system will automatically exchange your currency to make it easy for you when placing the order.
smartcooldeals.com adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is the safest and most reliable method on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
When you use the discount code, you should enter your code in the discount code text box, which is located at the right side of the checkout page. If you are placing the order on your mobile phone, the discount box is in the order summary. You would have to activate the code by pressing the “apply” button next to the discount box after entering the discount code. You will see whether the code is successfully applied after the button is pressed.
1. Go to the item page of the product that you would like to order. 2. Select the quantity that you would like to order and click “Add to Cart.” 3. Click "Check Out" in the pop-up window. 4. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method." 5. Click "Continue to payment method" on the next screen 6. Then fill in your credit card information and click "complete order" to finish the transaction.
Prices revealed from your respective package might be different from what you have paid but please do not worry! Usually what our fulfillment center would do is to mark remarkably low prices or mark the items as gifts altogether; It will prevent tariffs/custom import duties charged on your end as for individual countries these additional charges are incredibly expensive.
We always try source for the best quality products for our customers. However, many factors might have resulted in your products to be damaged in the transit. If you received a defective/damaged item, please kindly contact us by sending an email to firstname.lastname@example.org, let us know your problem and please don't forget to attach photos/videos which can show the issue.
We stand by our high-quality products, and your satisfaction is 100% guaranteed. If you receive a damaged item, we promise to send you a new one. Valid up to 60 days. If your product is defective or doesn't work correctly, send us either a photo of the damage or a short video, and we'll send you a replacement item (free of charge). You do not need to return the damaged item to us. To complete your replacement, we require a receipt or proof of purchase, your email address you used to order, order number and date you place the order. Our policy lasts up to 60 days. If 60 days have gone by since your order, unfortunately, we can’t offer you an exchange.
Not happy With Your Product? We'll Replace It For Free!We offer a 100% money back guarantee on all items defective on delivery and orders undelivered in 60 days. We are also able to send replacement items if you would like. Please contact email@example.com for more information on your refund request. If your order arrived damaged, please attach photos or short video for proof so we can make it right for you as soon as possible.Our Refund Policy lasts 60 days. If 60 days have gone by since you place the order, unfortunately, we can't offer you a refund or exchange.
All refunds are made on the original method of payment. If you paid with a credit card, refunds usually take place within 7-10 working days. If you still haven't received your refund, please contact your bank to find out what timeframe to expect it.
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