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Shipping, Return & Refund Policy

 Returns:


Not happy With Your Product? We'll Replace It For Free!

We stand by our high-quality products, and your satisfaction is 100% guaranteed. If you receive a damaged item, we promise to send you a new one. Valid up to 60 days.

If your product is defective or doesn't work correctly, send us either a photo of the damage or a short video, and we'll send you a replacement item (free of charge). You do not need to return the damaged thing to us.

To complete your replacement, we require a receipt or proof of purchase.

Our policy lasts up to 60 days. If 60 days have gone by since your order, unfortunately, we can’t offer you an exchange.

Refunds:

Not happy With Your Product? We'll Replace It For Free! We offer a 100% money back guarantee on all items defective on delivery and orders undelivered in 60 days. We are also able to send replacement items if you would like. Please contact support@smartcooldeals.com for more information on your refund request. If your order arrived damaged, please attach photos or short video for proof so we can make it right for you as soon as possible.

Our Refund Policy is 60 days. If 60 days have passed from your order date, unfortunately, we can't offer you a refund or exchange.

 Terms:


If the postal service lost your package, we would send you a new package free of charge. This whole process can take longer than one month, so please be patient. We guarantee that you will receive what you purchased.

We can only replace damaged items within 60 days of your purchase from us. If more than 60 days have passed since your purchase, we cannot replace it.

We guarantee to replace faulty items free of charge. Items can only be replaced once we have received visual or video proof of the damage and receipt or proof of purchase.

Once an order has been dispatched, it cannot be canceled and refunded. Order cancellations/refunds are only possible within the first 12 hours of placing an order and if our suppliers have not yet shipped the item.

We usually ship within 7-21 business days to the United States, 

For international orders Shipping takes 20-35 business days, depending on your location. However, on rare occasions, packages get stuck in customs or are lost by the postal system. If your package is stuck in customs, this will cause an extra delay that may take longer than 20 business days. In such a case, please be patient, wait for your package to be cleared by customs and be delivered to you. This is not within our control, and we will not be made responsible for any customs issues in your country.

Shipping times are just estimates, they are not guaranteed. Please note that we cannot be held responsible for delays on the part of the shipping carrier or for delivery address problems.

For Any Question or Information Please Contact Us At support@smartcooldeals.com

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